Respect Behavior Therapy (“Company,” “we,” “us,” or “our”) is a behavioral health organization that provides Applied Behavior Analysis (ABA) therapy services. We are committed to protecting the privacy and confidentiality of individuals who interact with our website, portals, services, and communications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including Protected Health Information (PHI), in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and general data protection standards.

By using our website, portals, services, or communicating with us, you consent to the terms described in this Privacy Policy.

1. Scope of this Policy

This Privacy Policy applies to:

• Visitors of our website (www.respectbt.com)
• Users of our client/staff portal (clients.respectbt.com)
• Clients, parents, or legal guardians engaging in ABA services
• Employees, contractors, and vendors interacting with our systems
• Anyone receiving or initiating SMS/text communications with us

2. Types of Information We Collect

We collect both non-identifiable and personally identifiable information through various methods, including online forms, secure portals, intake documents, and electronic communication.

A. Browsing Information (Non-PHI)

Collected automatically from your device when you visit our website:

• IP address and browser type
• Device information and operating system
• Time zone and referral source
• Site pages visited and interaction timestamps

Tools used:

• Cookies for session management and analytics
• Log files for security monitoring
• Web beacons/pixels for limited engagement tracking

B. Personal and Protected Health Information (PHI)

Collected through intake forms, service delivery, and our secure portal:

• Full name, contact details, and date of birth
• Health insurance and funding information
• Medical history and behavioral assessment data
• ABA therapy notes, behavior intervention plans (BIPs), and treatment goals
• Staff credentials, employment data, and clinical notes (for employees)

All PHI is handled in compliance with HIPAA and state laws.

3. How We Use Your Information

For Clients and Families

We use your information to:

• Deliver ABA therapy and behavioral health services
• Coordinate with your insurance provider for authorizations and billing
• Schedule appointments and send service-related reminders
• Communicate with you or your designated representatives
• Maintain compliance with legal and funding requirements
• Improve quality assurance and clinical supervision practices

For Employees and Contractors

We use your information to:

• Onboard and manage employment or contractor agreements
• Track credentialing, supervision, and continuing education
• Coordinate client assignments and documentation
• Comply with federal/state reporting obligations

For Website Visitors

We use non-identifiable browsing data to:

• Analyze site traffic and improve functionality
• Detect security threats or fraud
• Assess engagement with our services and content

4. HIPAA Compliance and PHI Protection

Respect Behavior Therapy is a HIPAA-covered entity and enforces strict safeguards for PHI, including:

• Encrypted portals for submitting and storing client documents
• Role-based access to clinical data
• Staff training in HIPAA and confidentiality protocols
• Physical and technical safeguards for servers, files, and networks

We will never share, sell, or disclose PHI without proper authorization unless required by law.

5. Use of Our Client/Staff Portal

Our portal is used to:

• Facilitate ABA service intake and enrollment
• Upload or download assessments, authorizations, and therapy documentation
• Track onboarding progress and supervision notes (for staff)
• Provide transparency for parents/legal guardians regarding therapy goals

Access is restricted to authorized users. You must not share portal credentials or attempt unauthorized access.

6. SMS (Text Messaging) Privacy Policy

We use SMS/text messages for:

• Appointment confirmations and reminders
• Time-sensitive updates related to therapy schedules or service interruptions
• Onboarding or documentation notifications

Opt-In Process

You must opt in by replying “YES” to a welcome message.

Opt-Out Process

To stop receiving messages, reply “STOP.” You will receive a confirmation of removal.

We do not use SMS for advertising, and we do not sell or share your phone number.

Your Rights Regarding SMS Data

You may:

• Request access to message records
• Correct your contact number
• Request deletion of SMS history (unless legally required to retain it)

Standard carrier message and data rates may apply.

7. Data Sharing and Third-Party Services

We may share your information only under the following conditions:

• With insurance companies or Medicaid for billing and service authorization
• With third-party vendors under HIPAA-compliant business associate agreements (e.g., Tebra, ABADesk, Connecteam)
• With credentialing bodies (e.g., BACB) as required for supervision and verification
• With legal authorities when required by court orders, subpoenas, or legal mandates

We do not sell or trade your data.
Third-party services may collect limited technical data (e.g., Google Analytics) which you can opt out of here: https://tools.google.com/dlpage/gaoptout

8. Data Retention

• PHI is retained per HIPAA: typically 6 years or longer depending on state law
• Employee records are retained for regulatory compliance and audit purposes
• SMS communications are kept only as needed for care coordination or compliance
• You may request deletion of data not required to be retained

9. Your Rights

As a client, parent/guardian, or user, you may have the following rights under HIPAA and applicable privacy laws:

• Right to Access: Request a copy of your records or those of your dependent
• Right to Amend: Correct or update inaccurate personal data
• Right to Restrict: Request restrictions on certain uses or disclosures
• Right to Revoke Authorization: Cancel previously given data sharing permissions
• Right to File a Complaint: If you believe your rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS)

To submit a request, contact us at [email protected] or call (943) 200-0016.

10. Children's Privacy

Respect Behavior Therapy provides services to children and adolescents. We collect information only from a child’s legal parent or guardian and do not permit minors to independently submit data via our website or portal.

11. International Users

This site and its services are intended for use within the United States. If you are accessing the site from outside the U.S., you acknowledge that your information will be transferred and stored in the U.S., where data privacy protections may differ.

12. Changes to This Policy

We may revise this Privacy Policy from time to time. Changes will be effective immediately upon posting, and the updated version will include a “Last Updated” date. Material updates will be communicated to active clients and staff via email or portal message.

13. Contact Us

If you have questions about this Privacy Policy, need to exercise your rights, or wish to file a complaint, contact us at:

📧 Email: [email protected]
☎️ Phone: (943) 200-0016
📍 Mailing Address: Respect Behavior Therapy, 1115 Mount Zion Road, Suite M, Morrow, GA, 30260
📂 HIPAA Inquiries: Please include “HIPAA Privacy Request” in your subject line